Cancellation and Refund

At Hofmaan, we understand that circumstances may change after placing an order. We have established clear cancellation and refund policies to ensure fair treatment for all customers while maintaining the quality and integrity of our premium leather goods business.

Order Cancellation Policy

Cancellation Timeframe

Orders can be cancelled free of charge within specific timeframes depending on the order status and product type. Once an order enters production or has been shipped, cancellation options become limited and may incur fees.

• Standard orders: Cancel within 2 hours of purchase
• Custom orders: Cancel within 24 hours of order confirmation
• Express orders: Cancel within 1 hour of purchase
• Bulk orders: Cancel within 4 hours of purchase
• Pre-orders: Cancel anytime before production begins

Cancellation Process

To cancel an order, contact our customer service team immediately with your order number and cancellation reason. Cancellations must be requested through official channels and confirmed in writing via email.

Refund Eligibility and Conditions

Refund Qualification

Refunds are available for eligible items returned within the specified timeframe and meeting our refund conditions. All refund requests are subject to inspection and approval by our quality control team.

Refund Processing Time

Once your refund request is approved, processing times vary by payment method. Refunds are issued to the original payment method used for the purchase unless otherwise specified and agreed upon.

Refund Amount Calculation

Refund amounts may vary based on the condition of returned items, time elapsed since purchase, and applicable restocking fees. Original shipping costs are generally non-refundable unless the return is due to our error.

Return and Refund Process

Our return and refund process is designed to be straightforward while ensuring product quality standards. All returns must be authorized in advance and follow our specified procedures to qualify for refunds.

• 30-day return window for most items
• 14-day return window for sale items
• 7-day return window for custom items (if eligible)
• Items must be in original, unused condition

Non-Refundable Items and Exceptions

Excluded Items

The following items cannot be returned or refunded under normal circumstances. Exceptions may be made for manufacturing defects or shipping damage reported within 48 hours of delivery.

• Personalized or custom-made leather goods
• Items showing signs of wear or use
• Products without original tags or packaging
• Final sale or clearance items

Defective Item Policy

If you receive a defective or damaged item, we offer full refunds or exchanges within 30 days of delivery. Manufacturing defects are covered under our quality guarantee and do not require return shipping fees.

Refund Methods and Processing

Payment Method Refunds

Refunds are processed back to the original payment method whenever possible. Credit card refunds typically appear within 3-5 business days, while bank transfers may take 5-10 business days depending on your financial institution.

Alternative Refund Options

In cases where the original payment method is no longer available, we may offer alternative refund methods such as store credit, gift cards, or bank transfers after proper verification of ownership.

Partial Refunds and Restocking Fees

Partial refunds may apply in certain situations where items are returned outside the optimal return window or show minor signs of use. Restocking fees may be charged for large or custom orders as specified at the time of purchase.

Refund Request Procedures

To ensure smooth processing of your refund request, please follow these steps carefully. Failure to follow proper procedures may result in delays or denial of your refund request.

1. Contact customer service within the eligible return window
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely in original packaging
5. Ship items using provided return label

International Returns and Refunds

International customers may return items for refund, but are responsible for return shipping costs and any customs duties. Refunds for international orders may take longer to process due to currency conversion and banking procedures.

Store Credit and Exchange Options

As an alternative to cash refunds, we offer store credit and exchange options that may provide additional benefits such as extended validity periods or bonus credit amounts for future purchases.

Refund Policy Updates

We reserve the right to modify our cancellation and refund policies at any time. Changes will be effective immediately upon posting on our website. Your continued purchases after modifications constitute acceptance of updated refund terms.

Dispute Resolution

These cancellation and refund terms are governed by applicable consumer protection laws. Any disputes related to cancellations or refunds shall be resolved through our customer service team or binding arbitration as outlined in our main terms.

Customer Support for Refunds

Our dedicated refund support team is available to assist with cancellation requests, return procedures, and refund status inquiries. We strive to process all refund requests fairly and efficiently while maintaining clear communication throughout the process.